At Evergreen Home Interiors, we want you to be completely satisfied with your purchase. If you’re not happy with your furniture, we’re here to help! Please review our return policy below:

General Return Information  
- Return Period: You may return most items within 30 days of the delivery date for a full refund or exchange.  
- Condition of Items: All returned items must be in their original condition, unused, and in the original packaging. Items that show signs of wear or damage may not be eligible for return.  

Non-Returnable Items  
Certain items are non-returnable, including:  
- Customized or special-order furniture  
- Mattresses, blankets, bedding, and pillows
- Clearance or final sale items  

Return Process  
1. Contact Us: To initiate a return, please contact our customer service team at 385-309-7221 or [email protected]. Include your order number and reason for the return.  
2. Return Authorization: Our team will provide you with a Return Authorization (RA) number and instructions for returning your item.  
3. Shipping Costs: Customers are responsible for return shipping costs unless the item is defective or damaged upon arrival. We recommend using a trackable shipping service for your return.  

Refunds  
- Upon receiving your returned item, we will inspect it and notify you of the status of your refund.  
- Refunds will be processed to your original payment method within 5-10 business days after we receive the item.  

Damaged or Defective Items  
If your item arrives damaged or defective, please contact us within 48 hours of delivery. We will arrange for a replacement or refund at no additional cost to you.  

Exchanges  
If you would like to exchange your item for a different one, please follow the return process above and then place a new order for the desired item.  

Thank you for shopping with Evergreen Home Interiors! If you have any questions about our return policy, please don’t hesitate to reach out to our customer service team.